FAQ
What Payment Method do you accept?
We currently accept all major credit cards, Shop Pay, and Paypal. See something missing? Please reach out to us and ask for a new payment method!
How can I check the status of my order?
Once your order has been shipped, you will receive via email a shipping confirmation, which will show you the products shipped along with a tracking number
My order is delayed or lost. What should I do?
We apologize for the frustration. Please reach us out at hellousa@mouratoglou-apparel.com.
Our team will look into it asap and will provide you with an update.
I didn't receive my order or the order is incomplete. What should I do?
We apologize for the frustration. Please contact us at hellousa@mouratoglou-apparel.com.
Notre équipe vous accompagnera dans la résolution de votre problème.
How can I return or exchange one or multiple products from my order?
To return or exchange an item, you have 14 days to do so from the delivery date.
Please refer to our return, exchange and refund policy for the next steps.
If you have any questions, please contact us at hellousa@mouratoglou-apparel.com.
I made a mistake and want to cancel my order
Once the order has been validated, it is almost impossible for us to cancel the order due to us shipping same day.
However, please reach out to us via email at hellousa@mouratoglou-apparel.com to see if we are able to cancel the order internally.
If we cannot cancel the order, please keep in mind you will still be able to return the items within 14 days of delivery.
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