Terms of service

Website: us.mouratoglou-apparel.com

Updated on October 29, 2025

1. APPLICATION OF THE TERMS AND CONDITIONS OF SALE

1.1. Scope of application:

These general terms and conditions of sale (hereinafter the “T&Cs”) govern, without restriction or reservation, all sales of products (hereinafter the “Products”) concluded on the merchant website available at the following URL address: us.mouratoglou-apparel.com (hereinafter the “Site”), between the company, Mouratoglou Apparel US Inc., with its principal place of business at 252 NW 29th Street, Suite 903, Miami, FL 33127,U.S.A ("we", "us", "our", the “Company”). By placing an order through the Site or otherwise providing payment to us, you ("you", "your", "Client") agree to these T&Cs, which you may not supplement or amend.

1.2. Acceptance of the T&Cs:

These T&Cs are accessible by the Client and more generally to any internet user directly by clicking on the “Terms and Conditions of Sale” link on all pages of the Site. By clicking on “Order”, the client accepts our terms and conditions of sale as specified above this button. Indeed, any order or pre-order made by the Client is conditional upon the prior consultation and acceptance without reservation of the T&Cs by the Client as mentioned on the page of the Site preceding the finalization of the order: “By clicking on ‘Order’, you acknowledge having read and agreed to these T&Cs and no exception, specification or condition indicated by you in the order shall be valid or binding on the Company. If you do not agree with the T&Cs, then you should not purchase any Products of the Company and you accept our terms and conditions of sale.” No special condition may prevail over these T&Cs.

1.3. Modification of the T&Cs:

The Company reserves the right to adapt or modify unilaterally at any time and without notice these T&Cs. The version of the T&Cs applicable to the sales of Products is that in force on the date the order or pre-order of Products is placed by the Client.

2. DESCRIPTION OF PRODUCTS

Mouratoglou Apparel US Inc. offers the Client to purchase clothing, bags, and sports accessories of the Mouratoglou brand. Mouratoglou Apparel US Inc. undertakes to provide the Client with the Products in accordance with the offers as presented on the Site and accepted by the Client when placing the order or pre-order.

Mouratoglou Apparel US Inc. reserves the right to change at any time and without notice the Products offered for sale on the Site

3. PRICES OF THE PRODUCTS

The prices of the Products invoiced are those appearing on the Site at the time of the validation of the order or pre-order by the Client. The prices are indicated in dollars (USD) before taxes (Applicable sales taxes will be calculated at checkout based on the shipping address and applicable laws in effect at the time of purchase). The prices of the Products do not in any way constitute offers likely to bind Mouratoglou Apparel US Inc. beyond the date on which the order or pre-order was placed. Mouratoglou Apparel US Inc. reserves the right to modify its prices at any time and without notice. The Company shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Site.

4. ORDERS, PRE-ORDERS AND PAYMENT OF THE PRODUCTS

4.1. Majority:

The Client who places an order or a pre-order on the Site must be a natural person of legal age in your state or province of residence, and with legal capacity. The order or pre-order may be placed by the Client in his own name and for his account, in the name and on behalf of a third party of legal age or a minor with the agreement of his legal representatives.

4.2. Consumer:

The Products are sold primarily for personal, non-commercial use.

By placing an order or pre-order on the Site, the Client represents and warrants that the purchase is made for personal use and not for resale, distribution, or any other commercial purpose.

Any resale, distribution, or commercial use of the Products, whether directly or indirectly, is strictly prohibited unless expressly authorized in writing in advance by Mouratoglou Apparel US Inc. The Company reserves the right to refuse or cancel any order that it reasonably believes is intended for unauthorized resale or commercial use.

Nothing in this Article shall prevent the Company from entering into separate written agreements with authorized retailers, distributors, or commercial partners, which shall be governed by their own specific contractual terms.

 

4.3. Placing orders and pre-orders online:

To order a Product, the Client must choose a Product directly on the homepage of the Site or in the various tabs accessible via the drop-down menu. The Client may select only Products that are currently in stock.

The Client selects a Product currently in stock by clicking “Add”.

The Client must confirm his choice in the “Cart” tab by clicking “Order” (1st click) and is invited either to (i) create his user account (hereinafter the “User Account”) by entering the following information: e-mail address, last name, first name, password or to (ii) enter his e-mail address and his password to access his User Account that he would have previously created via the “Sign in” then “Create an account” tab, pinned on the search bar appearing on the homepage of the Site or to (iii) place an order, as a guest, without creating an account.

The Client must then fill in information concerning the method of delivery and the place of delivery, as well as the method of payment, as described in Article 4.6 hereof, the billing address and the details of his bank card. Then, in the case of payment via Shop Pay or PayPal, the Client is redirected to another page on which he is invited to enter his payment details. To validate his order and proceed to payment of the price of the Product, the Client must click “review order” (2nd click).

The Client must check the accuracy of his selection before confirming his order. By clicking “review the order”, the Client places a firm order for the Products placed in the cart.

4.4. User Account:

The User Account is accessible by inserting the e-mail address and the password that the Client will have chosen. For more information on the User Account, the Client may consult the Terms and Conditions of Use.

4.5. Price of the Products:

The Products are indicated in dollars (USD) and are understood before taxes, excluding delivery costs, the latter being displayed separately before the finalization of the order or pre-order.

Without prejudice to orders or pre-orders already placed by the Client, Mouratoglou Apparel Us Inc. reserves the right to modify at any time and without notice the prices of the Products.

4.6. Payment of the Products:

The Products are payable in dollars (USD), in cash at the time of the order or pre-order, or through payment terms if pre-approved by Mouratoglou Apparel US Inc (retailers only).

Payment for the Products may be made by Visa, Master Card, American Express, Shop Pay or Paypal through the secure payment interface Shopify Payments, in order to protect as effectively as possible all data relating to the means of payment. Any guarantee as to the security of this system is entirely the responsibility of the secure interface and cannot be attributed to Mouratoglou Apparel Us Inc. At no time will the Client’s banking data be transmitted to a third party. The Client expressly acknowledges that the communication of his bank card number on the secure payment interface constitutes authorization to debit his bank account up to the invoiced price.

4.7. Limitations of Sales:

The Company reserves the right, but is not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products that we offer. All descriptions of Products are subject to change at anytime without notice, in our sole discretion. We reserve the right to discontinue any Product at any time. Any offer for any Product made on this Site is void where prohibited.

5. CONFIRMATION – MODIFICATION AND CANCELLATION OF ORDER OR PRE-ORDER

5.1. Confirmation of order or pre-order:

At the end of the payment made by the Client on the Site, Mouratoglou Apparel US Inc will send the Client a confirmation e-mail summarizing the Products ordered, the price of the Products, the total price of the order placed, including delivery costs where applicable.

5.2. Modification of the order or pre-order by the Client:

No modification of the order made by the Client is accepted by Mouratoglou Apparel Us Inc., except with the agreement of the latter on a case-by-case basis. In the event that the Client wishes to make such a modification, he must send his request to Mouratoglou Apparel Us Inc. by electronic means at the following address: hellousa@mouratoglou-apparel.com. Mouratoglou Apparel Us Inc.’s customer service will then be responsible for making the desired modification, subject to Mouratoglou Apparel Us Inc.’s acceptance, to the extent possible (in particular in the case where the order has already been shipped).

5.3. Cancellation of the order or pre-order by Mouratoglou Apparel Us Inc.:

In the event of refusal of payment authorization by bank card reported by the Client’s banking establishment or any other payment incident, the order for Products will be

canceled by Mouratoglou Apparel Us Inc., unless the Client makes payment without delay by any other means accepted by Mouratoglou Apparel Us Inc..

Mouratoglou Apparel Us Inc. will also be entitled to cancel an order (i) that is fraudulent or abnormal, (ii) made by a Client with whom there is a dispute relating to the payment or delivery of a previous order or pre-order, or (iii) that does not comply with these T&Cs. In this case, Mouratoglou Apparel Us Inc. will inform the Client either directly on the Site, or by e-mail.

Orders will be honored within the limit of the availability of the Products. If the Products ordered are no longer available, the Client will be informed as soon as possible by e-mail to the e-mail address indicated by the Client when placing his order on the Site. The Client may then choose another Product or cancel the order and receive a refund, at the Company’s discretion, using the original method of payment.

6. DELIVERY OF THE PRODUCTS

6.1. Delivery Method

When placing an order or pre-order, the Customer may choose delivery either:

(i) to the shipping address provided by the Customer at checkout; or

(ii) to a pickup point, where such option is made available on the Site.

The Customer is solely responsible for providing accurate and complete delivery information. The Company shall not be liable for delivery issues resulting from incorrect or incomplete information provided by the Customer.

6.2. Countries of Delivery

Delivery of the Products is available only to the countries and territories listed on the Site at the time the order is placed.

6.3. Delivery Times

Delivery times displayed on the Site are estimates only and are not guaranteed. Such timeframes begin upon confirmation of the order by email and are subject to full payment of the purchase price.

In the absence of a specific delivery timeframe indicated on the Site, the Company will use commercially reasonable efforts to deliver the Products without undue delay.

 

The Company shall not be liable for delivery delays caused by carriers, customs authorities, force majeure events, or circumstances beyond the Company’s reasonable control.

In the event of a reported shipping delay, the Company may, as a commercial courtesy, initiate an investigation with the carrier. If the parcel is located, the Customer will be informed of the revised estimated delivery date.

If the parcel is confirmed lost by the carrier, and provided that such loss is not attributable to the Customer (including incorrect delivery information), the Company may, at its discretion, either issue a refund or reship the Products, subject to Product availability.

6.4. Delivery Costs

Shipping and handling fees are displayed at checkout and are borne exclusively by the Customer, in addition to the price of the Products.

6.5. Receipt and Inspection

Delivery shall be deemed completed when the Products are made available to the Customer or to a third party designated by the Customer, as evidenced by the carrier’s tracking or delivery confirmation system.

The Customer is responsible for inspecting the packaging and Products upon delivery. Any visible damage, missing items or non-conformity must be reported promptly to the carrier and, where applicable, noted on the delivery receipt.

The Company shall not be liable for claims relating to delivery where the carrier’s records indicate that the parcel has been delivered.

6.6. Transfer of Title and Risk of Loss

Title to the Products and risk of loss pass to the Customer upon delivery of the Products to the carrier.

 

7. RETURNS AND REFUNDS

Returns are not guaranteed and are accepted solely at the Company’s discretion.

The Company may, at its sole discretion, authorize returns in particular circumstances, including in the event of defective or non-conforming Products.

The Company may, as a commercial courtesy, expressly authorize a return on a case-by-case basis. No return shall be made without the Company’s prior written approval.

If and only if a return is authorized by the Company, the Customer must strictly comply with the return instructions communicated by the Company, which may include, without limitation:

(i) packaging the Product securely in appropriate shipping packaging;

(ii) including a note inside the parcel with the Customer’s name, email address and order reference;

(iii) shipping the Product to the address designated by the Company, which may include:

Mouratoglou Apparel

252 NW 29th Street, Suite 903

Miami, FL 33127, USA

Unless expressly stated otherwise in writing by the Company, return shipping costs shall be borne exclusively by the Customer. Original shipping and handling fees are non-refundable.

Refunds, if approved, will be issued using the same method of payment as the original transaction, only after receipt and inspection of the returned Product and confirmation that the return conditions have been satisfied. The Company reserves the right to refuse any refund if the returned Product does not comply with the approved return conditions.

This return policy is voluntary, does not constitute a statutory right of withdrawal, and does not create any obligation for the Company to accept returns in the future.

8. WARRANTIES

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS OF SALE, ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT

THE COMPANY DOES NOT WARRANT THAT THE PRODUCTS WILL MEET THE CUSTOMER’S EXPECTATIONS, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED.

Some states do not allow the exclusion or limitation of implied warranties. To the extent such exclusions or limitations are not permitted under applicable law, any implied warranties shall be limited in scope and duration to the minimum extent required by law.

9. LIABILITY

Information relating to the Products offered for sale is available on the Site or through customer service. Product descriptions, photographs and graphic representations are provided for informational purposes only and shall not be deemed contractual or binding.

While the Company makes reasonable efforts to ensure that Product images and descriptions are accurate, variations may occur, including due to technical limitations of display devices (such as color rendering). Accordingly, the Company shall not be liable for minor or non-material differences between the Products as displayed on the Site and the Products delivered.

To the maximum extent permitted by applicable law, the Company shall not be liable for any damages resulting from:

(i) improper use of the Products or failure to follow care or usage instructions;

(ii) normal wear and tear of the Products;

(iii) indirect, incidental, consequential, special or immaterial damages arising out of or relating to the use of the Products; or

(iv) events of force majeure or any circumstances beyond the Company’s reasonable control.

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA OR LOSS OF BUSINESS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY PRODUCT PURCHASE SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Some states do not allow the exclusion or limitation of certain damages. To the extent such exclusions or limitations are not permitted under applicable law, the Company’s liability shall be limited to the maximum extent permitted by law.

10. INTELLECTUAL PROPERTY

10.1.

The trademarks, logos, documents, studies, domain names, images, videos, texts, know-how and more generally any other information subject to intellectual property rights in connection with the Products are and remain the exclusive property of Mouratoglou Apparel US Inc.. No transfer of intellectual property rights is carried out through these T&Cs. The Client acknowledges and accepts in particular that the Products are subject to the Company’s intellectual property rights.

10.2.

The Client may only refer to or use the trademarks, logos, documents, program media, methodologies, studies, domain names, images, videos, texts, know-how and any other intellectual property right belonging to Mouratoglou Apparel US Inc. with Mouratoglou Apparel US Inc.’s express, written and prior authorization. In this respect, Mouratoglou Apparel US Inc. reserves the right to oppose, stop and seek compensation for any use of its intellectual property rights that it considers to be infringing, unfair, constituting acts of parasitism or contrary to its image or to rights it may have granted.

11. PROTECTION OF PERSONAL DATA

11.1.

The purchase of Products by the Client as well as their supply by Mouratoglou Apparel US Inc. involve the processing of personal data. To learn more about the processing implemented by means of their data, the Client is invited to consult the Privacy Policy accessible at the bottom of every page of the Site.

11.2. Acceptance of the Privacy Policy:

The Privacy Policy is accessible to Clients by clicking on the “Privacy Policy” link on all pages of the Site. Any order or pre-order made by the Client entails confirmation of the consultation of this Privacy Policy by the Client online and acceptance of the terms thereof.

13. DISPUTE RESOLUTION AND APPLICABLE LAW

13.1. Amicable Resolution

In the event of any dispute, claim or controversy arising out of or relating to the conclusion, validity, interpretation, performance, non-performance or termination of these Terms and Conditions of Sale (the “T&Cs”), the sale of Products, or the use of the Site (a “Dispute”), the parties shall first attempt to resolve the Dispute amicably through good faith discussions

before initiating any formal legal or arbitral proceedings. Such attempt at amicable resolution shall not suspend or interrupt any applicable limitation periods.

13.2. Governing Law

These T&Cs and any Dispute shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

13.3. Arbitration Agreement

Except as expressly provided below, any Dispute shall be resolved exclusively by final and binding arbitration, and not in a court of law.

The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its applicable arbitration rules in effect at the time the arbitration is initiated. The arbitration shall be conducted on an individual basis only.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16) and evidences a transaction involving interstate commerce.

The arbitration may be conducted in person, by video conference, or by written submissions, at the election of the party initiating the arbitration. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

13.4. Class Action and Collective Action Waiver

To the maximum extent permitted by applicable law, the parties agree that any arbitration shall be conducted on an individual basis only. The parties expressly waive any right to bring or participate in any class action, collective action, private attorney general action, or consolidated arbitration against the Company.

13.5. Injunctive and Equitable Relief – Carve-Out

Notwithstanding the foregoing, either party may seek injunctive or equitable relief before a court of competent jurisdiction for claims relating to intellectual property infringement, misappropriation, or misuse, without waiving the obligation to arbitrate any other Dispute.

Any such action shall be brought exclusively before the state or federal courts located in the State of Delaware, and the parties hereby consent to the personal jurisdiction and venue of such courts for these limited purposes.

13.6. Costs and Attorneys’ Fees

Each party shall bear its own attorneys’ fees. Arbitration fees and costs shall be allocated in accordance with the applicable arbitration rules, unless otherwise required by applicable law.

14. FORCE MAJEURE

Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms and Conditions of Sale to the extent such failure or delay results from events beyond its reasonable control, including, without limitation, acts of God, natural disasters, epidemics or pandemics, labor disputes, supply chain disruptions, transportation failures, governmental actions, or failures of utilities or communications networks.

15. CONTACTING Mouratoglou Apparel US Inc.

The Client can obtain information or ask questions to customer service by:

telephone at the following number: [+1(813)-904-6029] e-mail at the following address: hellousa@mouratoglou-apparel.com, or postal mail at the following address: Mouratoglou Apparel US Inc., 252 NW 29th Street, Suite 903, Miami, FL, 33127, USA